Thoughts and Articles

What’s Your Plan?

The Question That Turns Intentions Into Results I was working with a restaurant manager not long ago, and we were discussing both the successes and the challenges facing his operation. One issue he raised stood out immediately: he needed to hire more people. He had recently lost several team members and was clearly operating below…

Why Great Leaders Don’t React—They Respond

I’m not entirely sure Warren Buffet said this, but the message is powerful—and more importantly, it’s true. Early in my career, while leading a training and development department for a national organization, I received feedback that stopped me in my tracks. My supervisor told me that I could come across as defensive when others offered…

Why Culture and Values Matter

Over the past year, I’ve had the privilege of working with a company, focusing on people development. One of the key initiatives we’ve implemented is a series of development workshops designed for employees who show promise and a desire to grow within the company. These individuals, whether assistant managers, shift leaders, or standout team members,…

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It’s all about the People

I am a trainer with the heart of an operator. I have been dedicated to the training and development field for more than 25 years, always in partnership with in Operations.

People are at the heart of every company and organization. The better we develop, prepare and invest in our people to do their jobs, the better the work and loyalty we receive back.

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